Doing EMDR via video? Greatly streamline your practice with

General Terms and Conditions of Sale

Free yourself

from manual sweeps

Adapt stimulations

of visual, tactile and/or auditory sensory channels to:

Diversify 

sensory channels

 Make the 

practice customizable

Autonomous 

equipment

with battery

Adjustable tripod

for optimal positioning

A neat and elegant look in a noble material, solid oak, which will ideally integrate into your professional space in a cozy and reassuring atmosphere for your patients.

Handcrafted French manufacturing

Renewable and recyclable material

Reduction of electronic components

Favor short supply chains

As much as possible, we limit the carbon impact of our equipment. Discover our commitments for a more environmentally friendly product.

30 days

trial*

2-year

warranty

Responsive

customer service

Woodworking, assembly, wiring, varnishing and finishes are all done by hand by our craftsmen — no automated production line.

100% artisanal craftsmanship

The lead time updates dynamically based on the number of orders currently in the workshop: the longer the queue, the longer the wait.

Orders in progress

Every device is individually tested (LEDs, speed, remote control, connectors) before shipping to guarantee flawless operation.

Rigorous quality control

Protective packaging and shipment via Colissimo La Poste with a tracking number for safe delivery.

Careful shipping

Why this lead time?

Kit not found

Referral offer: -10% for you and your referral!

For any questions, contact us by email at assistance@emdrpro.fr

Contact us

EMDR Pro: professional support equipment for EMDR practice

Watch in video

When you visit the site, we anonymously collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the web pages or individual products you view, the websites or search terms that referred you to the Site, as well as information about how you interact with the site.

We refer to this automatically collected information as 'Device Information'. We collect Device Information using the following technologies:

- Cookies track site activity and collect data such as your IP address, the type of browser you use, your internet service provider, your referring and exit pages, and your timestamp data (date and time).

- 'Web beacons', 'tags', and 'pixels' are electronic files used to record information about how you browse the Site.

- Furthermore, when you make or attempt to make a purchase through the EMDR Pro Store, we collect certain information about you, including your name, billing address, shipping address, payment information, email address, and phone number. This automatically collected information is referred to as 'Order Information'. When we use the term 'Personal Information' in this Privacy Policy, we are referring to both Device Information and Order Information.

1. Information collected

In general, we use the Order Information we collect to process any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud.

We use the Device Information (in particular your IP address) that we collect to help us screen for potential risk and fraud and, more generally, to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

2. Use of your personal information

We share your Personal Information anonymously only with the following third parties:

- Google Analytics to better understand how our customers use the site (for more information about how Google uses your Personal Information, see: https://www.google.com/intl/en/policies/privacy/.)

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

3. Sharing your personal information

We do not use any of your personal information to provide you with targeted advertising or marketing messages.

4. No targeted advertising

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below.

5. Your rights

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We cannot guarantee 100% effectiveness of these security measures and nothing in this notice may be interpreted as an express or implied guarantee against loss, misuse or unauthorized access, disclosure, alteration or destruction. Service providers who may have access to your information to provide services on our behalf are contractually required to keep this information confidential and to implement adequate data security measures, in accordance with these general terms and conditions.

6. Data security

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

7. Data retention

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

8. Changes

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at assistance@emdrpro.fr.

9. Contact us

This Privacy Policy describes how your personal information is collected, used, and shared when you visit www.emdrpro.fr (the site) or make a purchase.

Privacy Policy

Already equipped?

Build your cart with the light bar or the vibrators module and all the accessories on offer.

Discover the shop

The delivery time is an estimate provided by Colissimo La Poste for deliveries in Spain

The manufacturing time is updated automatically according to the number of orders in production in our workshop

We use cookies solely to measure the traffic on our site. The data is anonymous and never resold or used for advertising purposes. You can accept or reject these cookies. To learn more, see our

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Order tracking

Diagnose and fix the common faults of your EMDR pro equipment: power, battery, app, remote control, tappers, audio headset.

Troubleshooting — EMDR pro

Write to us at assistance@emdrpro.fr describing the symptom, what you have already tried and, if possible, attaching a short video.
Your equipment is covered by a 2-year warranty from delivery: in case of a hardware fault, we organise the repair.

Here are the situations we see most often and what to do about them. In the vast majority of cases, a few simple checks are enough.

Troubleshooting

The update did not complete

Restarting…

Your browser cannot communicate with the equipment. Open this page on a computer with Google Chrome, Microsoft Edge or Opera to run the update.

Browser not supported

Unsure about something, or facing an error message you do not understand? Have a look at the common faults first, then write to us at assistance@emdrpro.fr with the contents of the technical log.

Update the internal software of your EMDR pro LED bar or remote control straight from your browser, using a simple USB-C cable.

Firmware update — EMDR pro

1. Wake up and connect the equipment

2. Run the update

3. After the update

The internal software of the LED bar and of the remote control is updated from this page, directly in your browser, with a simple USB-C cable. Nothing to install, no driver.