Privacy Policy

When you visit the site, we anonymously collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the web pages or individual products you view, the websites or search terms that referred you to the Site, as well as information about how you interact with the site.
We refer to this automatically collected information as 'Device Information'. We collect Device Information using the following technologies:
- Cookies track site activity and collect data such as your IP address, the type of browser you use, your internet service provider, your referring and exit pages, and your timestamp data (date and time).
- 'Web beacons', 'tags', and 'pixels' are electronic files used to record information about how you browse the Site.
- Furthermore, when you make or attempt to make a purchase through the EMDR Pro Store, we collect certain information about you, including your name, billing address, shipping address, payment information, email address, and phone number. This automatically collected information is referred to as 'Order Information'. When we use the term 'Personal Information' in this Privacy Policy, we are referring to both Device Information and Order Information.

In general, we use the Order Information we collect to process any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: communicate with you; screen our orders for potential risk or fraud.
We use the Device Information (in particular your IP address) that we collect to help us screen for potential risk and fraud and, more generally, to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We share your Personal Information anonymously only with the following third parties:
- Google Analytics to better understand how our customers use the site (for more information about how Google uses your Personal Information, see: https://www.google.com/intl/en/policies/privacy/.)

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We do not use any of your personal information to provide you with targeted advertising or marketing messages.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below.

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We cannot guarantee 100% effectiveness of these security measures and nothing in this notice may be interpreted as an express or implied guarantee against loss, misuse or unauthorized access, disclosure, alteration or destruction. Service providers who may have access to your information to provide services on our behalf are contractually required to keep this information confidential and to implement adequate data security measures, in accordance with these general terms and conditions.

When you place an order through the site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at assistance@emdrpro.fr.